DiscussionSLA

Proper Invoice?

Published 2 months ago

# SafeLine WAF

Published 2 months ago

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YaneonY

Updated 2 months ago

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When we pay as a company, will we get proper invoice? We need it for Germany. Thanks!

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YaneonY

Updated 2 months ago

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Yeah, i see you can. But there is a bug on your Website. Downloading invoice doesnt work!!!

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Carrie

Updated 2 months ago

Could you attach a screenshot here showing how it didn't work or is there any error message?

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YaneonY

Updated 2 months ago

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How would I do screenshot of button not doing anything? 🀣

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YaneonY

Updated 2 months ago

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Check your DM, sent you a video!

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Carrie

Updated 2 months ago

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"Download invoice didn't work" could mean many different scenarios, but specifying that "the button didn’t work" makes the issue clearer. And thank you for taking the time to record a video which made it 100%clearπŸ˜‚

Providing detailed information helps us troubleshoot more efficiently.

Our engineers will check and fix this issue next Monday. I will get back to you as soon as we have an update. Is that okay?

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YaneonY

Updated 2 months ago

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Thanks for your response!